Privacy Policy

Last updated: March 14, 2026

At Stillhead Distillery (“Stillhead,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us through stillhead.ca, in person, by email, by phone, through bookings, or when purchasing our products and services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

1. Who We Are

Stillhead Distillery
5301 Chaster Road
Duncan, BC V9L 0G4
Email: orders@stillhead.ca

Phone: (250) 748-6874

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• email address
• phone number
• billing and shipping address
• order and purchase details
• booking or reservation details
• account information
• messages or enquiries you send to us
• payment-related information processed through secure third-party payment providers
• technical information such as IP address, browser type, device information, and website usage data collected through cookies or analytics tools

In limited cases, we may also collect information needed to comply with legal or regulatory requirements, including age-related confirmations where required for alcohol-related sales or experiences.

3. How We Collect Information

We may collect personal information when you:

• contact us through our website, email, phone, or social media
• make a purchase
• create an account
• make a booking or reservation
• sign up for newsletters or marketing communications
• enter a contest, promotion, or event
• browse our website
• otherwise provide information to us voluntarily

We may also receive information from service providers who help us operate our website, process payments, manage bookings, fulfill orders, or provide marketing and analytics services.

4. Why We Collect and Use Personal Information

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances, including to:

• provide products, services, bookings, and customer support
• process orders and payments
• communicate with you about purchases, reservations, enquiries, and updates
• send marketing communications where permitted or where you have opted in
• improve our website, services, and customer experience
• maintain security and prevent fraud or misuse
• comply with legal, regulatory, tax, and record-keeping obligations

B.C.’s PIPA requires private-sector organizations to follow privacy rules based on 10 privacy principles, including reasonable purposes, consent, safeguards, openness, access, and complaint rights. Official B.C. guidance also says organizations should have clear, understandable, and readily available privacy policies.

5. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, or as otherwise permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products, services, or experiences to you.

Official B.C. guidance says individuals have the right to know why an organization collects, uses, or discloses their personal information, to know who is responsible for protecting it, to request access and corrections, and to complain about how it is handled.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• remember preferences
• understand how visitors use the site
• improve website performance and functionality
• support marketing and advertising efforts

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

7. Sharing of Personal Information

We do not sell your personal information.

We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:

• payment processors
• booking or reservation platforms
• shipping and delivery providers
• website hosting and IT service providers
• email and marketing platforms
• analytics providers
• professional advisors
• regulators, law enforcement, or other parties where required or permitted by law

Where we use third-party service providers, we expect them to protect personal information and use it only for authorized purposes.

PIPEDA’s openness principle says organizations should make it easy to understand what personal information they disclose to other organizations or third parties, and why.

8. Storage, Retention, and Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Personal information is retained only as long as necessary for the purposes for which it was collected, and for related legal, accounting, tax, or business requirements. When information is no longer needed, we will securely delete, destroy, erase, or anonymize it as appropriate.

Official B.C. guidance says organizations must protect personal information with appropriate security measures and destroy, erase, or make anonymous personal information they no longer need for the purpose for which it was collected or for a related business or legal reason.

9. International or Cross-Border Processing

Some of our service providers may store or process personal information outside British Columbia or outside Canada. Where this occurs, personal information may be subject to the laws of those jurisdictions.

The Office of the Privacy Commissioner of Canada states that PIPEDA applies to businesses in Canada handling personal information that crosses provincial or national borders in the course of commercial activities.

10. Access and Correction Requests

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete, subject to any legal exceptions.

To make a request, please contact our designated privacy contact using the details below.

Both B.C. guidance and the federal OPC guidance emphasize that individuals should be able to access their personal information, request corrections, and know how to submit access requests and complaints.

11. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you promotional communications about our products, events, tours, releases, or offers. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website, products, and services are not intended for individuals under the legal age applicable to alcohol-related products or experiences in their jurisdiction. We do not knowingly collect personal information from children in connection with alcohol sales, tours, tastings, or related services.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or website functionality. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy-related complaint, please contact:

Privacy Officer
Stillhead Distillery
5301 Chaster Road
Duncan, BC V9L 0G4
Email: orders@stillhead.ca
Phone: (250) 748-6874

For Stillhead specifically, the contact details above match the public contact information currently shown on stillhead.ca.